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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Half Day Semenggok Orang Utan Centre   has an average customer care rating of 4.50 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 4.50
  • Quality of Information ...................................................................... 4.50
  • Overall Experience .......................................................................... 4.50
  • Safety/Organization ......................................................................... 4.50
  • Overall Impression/ Value.............................................................. 4.50
Pickup info:

Please wait at the hotel lobby 20 minutes prior to departure time


Notes:
  • Private tour available at 50% surcharge from the SIC rate.
  • Pick-up points only for hotels within Kuching City area. Pick-up outside designated hotels and from airport will attract a surcharge. Please indicate your preferred pick-up point/hotel when you place the booking.



Traveller Feedback

Ms Donna R.
- Singapore
on 22 Nov 2011
The tour operator was extremely helpful and informative. The tour group had emailed me advising about the rain when my tour was due to be booked but I went ahead anyway hoping it would not rain, our tour guide showed up and was very accommodating when we changed our tour to the following day. He had a lot of information to provide about not only the orangutan centre but about Malaysia in general. I would highly recommend him to family and friends.

Mrs Noraini M.
- Malaysia
on 12 Jul 2010
It was amazing to see the animals in wildlife and no cages. Congrats to the park operators. They should have a booth not only to accept donations but also for anyone who would want to volunteer into any programmes, etc, for adults or older children, so as to create awareness to the public.